FAQ

Frequently Asked Questions

Are your pieces handmade?

Yes. All work is made entirely by me in my studio, from forming the clay to decorating and firing. Because of this, each piece will have its own character and subtle variations. These are part of the work and not considered flaws.

If you’re looking for uniformity or factory-perfect finishes, please keep this in mind before purchasing.

Do you take commissions or personalised orders?

No. I’m not currently taking on commission work, bespoke requests, or personalised pieces.

My practice is focused on artist-led work, released in small collections throughout the year.

When will new work be released?

New pieces are released in small, considered collections a few times a year. There isn’t a fixed schedule, as releases are shaped by studio time and the rhythms of my working year.

The best way to hear about upcoming work is to join the mailing list — subscribers are notified first when new pieces are released.

How quickly will my order be shipped?

I aim to dispatch all orders within 2 business days. During busy release periods, dispatch may take slightly longer, but I’ll always work to send pieces out as promptly as possible.

You’ll receive tracking information once your order has been dispatched.

Do you ship internationally?

Yes, I ship worldwide.

International customers can choose between:

  • UPS Express (faster delivery), or

  • Royal Mail International Tracked (a more economical option)

Full details can be found on the Shipping page.

Will I need to pay customs charges or import taxes?

Possibly. Import duties, taxes, or tariffs are set by your local customs authority and are not included in the item price or shipping cost unless clearly stated at checkout.

These charges are the responsibility of the recipient.

What if my piece arrives damaged?

All pieces are carefully packed to minimise the risk of damage. If your order arrives damaged, please contact me within 48 hours of delivery with photographs of the item and packaging, and I’ll advise on the next steps.

Can I return or exchange an item?

Because of the nature of handmade ceramics, I’m unable to offer exchanges. Returns are accepted in line with UK consumer regulations — please contact me before returning an item so I can provide guidance. See my Refund Policy for more information.

Return shipping costs are the responsibility of the customer, unless the item is faulty.

What if I change my mind after ordering?

If your order hasn’t yet been dispatched, please get in touch as soon as possible. Once an order has been shipped, it can’t be cancelled.

Do you offer gift wrapping?

At present, I don’t offer gift wrapping. All pieces are carefully packed for safe delivery.

I have a question that isn’t answered here — how can I get in touch?

You can contact me via the Contact page or email jess@dottir.studio (no .com). I respond within 3–5 business days.

Please note that I’m unable to help with commission or personalised work enquiries.