FAQ

Firstly, hey, hi, hello. I’m Jess and I am Dóttir Studio.

Sometimes I get the impression that when I named my work under the ‘dottir’ moniker, a lot of people get confused thinking I’m a company. I’m not, it’s just me. I made everything you see, I answer all the emails, send all the parcels, update my social media (poorly) and do all the other nitty gritty things it takes to run a small creative business.

Alongside this, I am raising a small human and looking after two elderly pugs. So, if you have emailed me and not heard back, don’t feel bad about giving me a nudge.

I want you to have the best experience when you buy a piece of my work and it’s really important to me that you’re happy. I guess what I’m trying to say is, I’m a real person behind the brand name and I’m doing my best.

When will there be more work available to buy?

Dóttir Studio is changing. I’m currently working on another project alongside this one, so shop updates will be coming more slowly. This year I plan to update 3 or 4 times depending on my workload. But look out for Spring/Summer/Autumn/Christmas updates.

I also fit working on Dóttir, around my young daughter and sometimes that means I have other priorities like half terms and school holidays.

For shop updates please sign up to my newsletter and follow me on instagram for news on when these will be. Please note, that when new work goes online it does sell quickly. 

Commissions are Closed Until Further Notice

I will not be taking any new commission orders as I have put this aspect of my business on hiatus. Thanks for your interest, I know these have been popular but as an artist I’m working on other projects now.

Wholesale

Please message me if you are interested in stocking my work. I consider stores and galleries on an individual basis depending on time of year and my current workload.

Returns

I want you to love your piece as much as I loved making it. Please see my Returns Policy for more information.

If an item arrives with you broken, send me an email with a picture of the damage and we can take it from there.

Shipping

Yes, I ship worldwide! Please see my Shipping Policy for more information.

**Please note due to Brexit, there might be additional delays for European customers. Please also be aware that there might be import taxes to pay in your country now the UK has left the EU. Dóttir Studio is not responsible for these so please keep that in mind.**

Parcels can take up to 6 weeks from the point of purchase to arrive in any international destination and I’m not responsible for delays that are caused due to the pandemic. I will do my best to chase and assist you in following up on the location of the item but unless a parcel is missing for an extended period of time I can’t register it as lost with the post office.

I try to re-cycle as much of my packaging as I can! I am currently testing a new biodegradable bubble wrap, so if your bubble wrap arrives green, this is why.

More Questions?

You can reach me through my contact form on this website and I’ll endeavour to get back to you as soon as possible.

A Polite Notice

All my work is handmade, by me, from start to finish. I am not a machine, so there will be a certain amount of wonkiness, wobbles and imperfections. This is what adds to the charm of handmade products, they’re one-of-a-kind and not mass produced by a factory but by a human artist - me. If you like your items to be straight and perfect, please consider this before you buy my work.

I do my best to photograph each piece to give you the best impression of what it looks like.

My measurements are approximate and plant, props and jewellery are not included.